PRIVACY POLICY - FLJ COACHING LLC

Last Updated - January, 2025

  1. Overview

    FLJ Coaching LLC ("FLJ Coaching," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect and use your Personal Information when you visit our booking system, use our coaching services, or interact with us through video calls and messaging platforms.

    Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use our Services. By accessing or using our Services, you agree and consent to this Privacy Policy.

  2. Types of Information We Collect

    We collect two types of information: "Personal Information" refers to data by which you may be personally identified, such as: Full name, Email address, Phone number, Age verification (date of birth). Communication preferences.

    "Non-Personal Information" means data that is about you but does not identify you specifically, which may include: Browser type, Device information, Usage data, Technical information about your means of connection to our Services

    1. How We Collect Information

    We collect Information: Directly from you when you complete our booking form, When you schedule coaching sessions, Through your interactions with our team, Via video calls and messaging platforms, Through the GOHIGHLEVEL platform

    1. How We Use Your Information

    We use your Information for: Providing coaching services, Processing bookings and payments, Sending service-related communications, Marketing communications (with consent), Improving our services, Customer support, Legal compliance

    1. Data Protection and Security

    We protect your information through: GOHIGHLEVEL's secure platform, Industry-standard security measures, Limited access to personal information, Secure data handling procedures, Regular security assessments

  1. Information Sharing

    We may share your Personal Information with:

    a) Internal Team Members:

    Coaching staff

    Administrative personnel

    Support team members

    b) Service Providers:

    GOHIGHLEVEL platform

    Payment processors

    Video conferencing services

    Communication platforms

    We do NOT share your information with: Third-party marketers, External organizations, Unaffiliated companies

    1. Session Recordings

    Our recording policies include: Recording only with explicit client consent, Secure storage of recorded sessions, Limited internal access to recordings, Option to decline recording, Clear notification before recording begins

    1. Your Rights and Choices

    You have the right to: Access your personal information, Request corrections to your data, Withdraw marketing consent, Request data deletion, Opt-out of communications, Receive a copy of your data

    1. Marketing Communications

    Regarding marketing messages: We require explicit opt-in consent, You can opt-out at any time, Service-related communications will continue, Marketing preferences can be updated, Clear unsubscribe options are provided

    1. Data Retention

    We retain your information: Throughout our business relationship, As required by law, For legitimate business purposes, Until you request deletion

    1. Protection of Minors

    We are committed to protecting minors: Services restricted to individuals 21 and older, No intentional collection of minor's data, Immediate deletion if discovered, Age verification required

    1. International Data Transfer

    For international clients: Data is processed in the United States, Appropriate safeguards are maintained, International privacy laws are respected, Transfer agreements are in place

    1. Changes to Privacy Policy

    Policy updates: We reserve the right to modify this policy, Changes will be posted on our platform, Material changes will be communicated directly, Continued use implies acceptance

    1. Contact Information

    For privacy-related inquiries:

    FLJ Coaching LLC

    3102 Lazy Brook dr

    Sugar Land, TX 77479

    [email protected]

    1. State-Specific Privacy Rights

    California Residents: Right to know what personal information is collected, Right to delete personal information, Right to opt-out of information sharing, Right to non-discrimination

    Texas Residents: Additional rights under Texas law, Specific dispute resolution procedures, Local jurisdiction preferences

    1. Dispute Resolution

    For privacy-related disputes: Initial communication with our team, Written notification required, Response within 30 days, Texas law governs

    1. Security Measures

    We implement: Private communications, Secure payment processing, Protected video sessions, Controlled access systems

    1. Professional Standards

    We maintain: Coaching industry best practices, Client confidentiality standards, Professional ethics guidelines, Regular staff training, Updated security protocols

    By using FLJ Coaching LLC's services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.